A.I. Powered Voice
Integrate the latest in artificial intelligence technology to automate communication tasks and customer interactions.
Natural language processing & speech recognition
Intelligent virtual agents & interaction engine
Conversational AI powered cloud-based IVR
Pre-built voice apps & services
Hear it in action! Call our live cloud AI demo right from your PC by clicking here or call 614-555-1234 directly from your phone.
A.I. POWERED VOICE APPLICATIONS & SERVICES
VoiceONE's Cloud Contact Center enhances your customer service experience by delivering an industry leading set of capabilities and features to your supervisors, agents, and business. A customized call queueing, menu structure, call routing, delivery, and reporting strategy is all what you'll receive using our cloud contact center solution.
NATURAL LANGUAGE PROCESSING
Manage calls, queues, and agents live. SuperView provides supervisors access to real-time statistics on multiple departments, queues, and call groups at the same time. Configure multi-level alerts based on unique criteria and know immediately when a call group requires supervisor attention. Interact with agents in real-time and provide assistance via barge-in, whisper or silent monitor functions all within the same interface.
PRE-BUILT VOICE APPS
Communicate with and support your customers using a variety of different channels. Voice, SMS text messaging, web chat, app integrations, screen pops, and automated interactive response (IVR) are all possible via the VoiceONE Cloud Contact Center.
Make a Payment
Ticket Status Lookup
Generate custom contact center reports
Utilize over 50 available call detail record fields
Track calls "cradle to grave" to analyze the complete customer experience
Easy to use drag-and-drop user interface
Automate report generation and delivery to meet deadlines and business needs
Create spreadsheets, graphs, wallboards, and other document types