Cloud IVR
Enable customer self-service and automated interactions with our AI powered cloud IVR services.
Natural language processing & speech recognition
Conversational AI powered interactions
Scalable call and interaction capacity
Always on and available 24/7/365
Customized service design and delivery
Cloud integrated flexible platform
INTERACTIVE CLOUD VOICE APPS
Communicate with and support your customers using a variety of different channels. Voice, SMS text messaging, web chat, app integrations, screen pops, and automated interactive response (IVR) are all possible via the VoiceONE Cloud Contact Center.
Automated Attendant
Make a Payment
Interactive Surveys
Ticket Status Lookup
Appointment Scheduler
Time & Attendance
Vacation/PTO Balance
Customer Self Service
Conversational IVR
And More!
THE VOICE OF THE CUSTOMER
Manage calls, queues, and agents live. SuperView provides supervisors access to real-time statistics on multiple departments, queues, and call groups at the same time. Configure multi-level alerts based on unique criteria and know immediately when a call group requires supervisor attention. Interact with agents in real-time and provide assistance via barge-in, whisper or silent monitor functions all within the same interface.
CLOUD INTEGRATED FLEXIBILTY
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Generate custom contact center reports
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Utilize over 50 available call detail record fields
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Track calls "cradle to grave" to analyze the complete customer experience
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Easy to use drag-and-drop user interface
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Automate report generation and delivery to meet deadlines and business needs
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Create spreadsheets, graphs, wallboards, and other document types
