The customer service cloud solution
which lets you keep your current phone system.
All-in-one customer service platform
"Over the top" cloud-based service
Grows with your business needs
Complete management included
Take your customer service efforts to the next level with Accent's Customer Service Cloud. A cloud-based platform designed to enhance your customer service efforts delivering voice, chat, SMS text messaging, real-time insights, historical reports, and more.
WORKS WITH YOUR EXISTING PHONE SYSTEM & CARRIER
Do you want to enhance your customer service experience but replacing your existing system or buying expensive hardware is not an option? Customer Service Cloud (CSC) works with your existing phone system and voice carrier. As an "over-the-top" (OTT) cloud service, CSC can fold right in to your existing telecommunications systems and services.
Customer service calls can be taken via your existing office phones, our integrated desktop softphone, or our mobile smartphone app. Accent's cloud based services will deliver customer service calls to any device or phone number anytime required.
CUSTOMIZED SERVICE & SUPPORT TOOLS
Customized voice menus, call queueing, number routing, music on hold, and other support features.
Desktop & mobile app provide live communications capabilities to both managers and representatives.
Answer customer service calls in the office or on-the-go using your smartphone.
Team & one-on-one chat, file sharing, & group collaboration on any device.
Use your existing phone system and phones or use our integrated softphone.
GET THE CUSTOMER SERVICE REPORTS YOU NEED
Pre-built reports provide immediate customer service data
Generate custom reports with an easy to use point and click interface
Utilize over 50 available data fields for reporting
Track calls "cradle to grave" to analyze the complete customer service experience
Automate report generation and delivery to simplify regular performance reviews
Create spreadsheets, graphs, wallboards, and other document types
MOBILE CUSTOMER SERVICE
Communicate with your customers and provide great support wherever required. Phone calls, chat, team collaboration, web chat, and more are integrated directly into the CSC mobile app to enable you and your customer service team to help your customers anytime and anywhere.
Customer Service Cloud (CSC) enhances your customer's experience by delivering a customer focused set of industry leading capabilities and features previously only available to large enterprises and call centers.
Empower your managers and customer service representatives with tools which will differentiate your business from the competition and improve customer satisfaction.
LIVE AGENT, QUEUE, & CALL MANAGEMENT
Manage calls, queues, and CSR's live through a user friendly web interface providing customer service managers live access to customer service activity from any web browser. View live statistics on inbound support numbers, call queues, call groups, and CSR's all at the same time.
Get alerts based on personalized criteria and know immediately when a customer service group requires manager attention. Interact with CSR's while on a call via chat and provide assistance via barge-in, whisper or silent monitor functions all within the same interface.