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Frequently Asked Questions

You've got questions, we've got answers.

What kind of internet connection do I need?

We recommend a broadband high-speed internet connection.  These options include but aren't limited to cable coax, fiber, ethernet over copper, dedicated fixed wireless, MPLS. 

Can I keep my current phone number?

Absolutely! Accent will port your existing number to our cloud services by working with your existing phone provider to move your number once everything is setup and ready to go.

Do you limit the amount of calls I can make or receive?

Nope, our service is non-blocking, meaning you can make and receive as many concurrent phone calls as your business requires.

I'm not techy, is online ordering easy?

Yes, our online order process is designed for the non-techy community.  Simply place your online order and our expert support team will have your cloud system setup and ready to go by the next business day.  We'll setup a consultation call with you to walk you through all the available setup options and ensure your system is designed to fit your business needs. 

Is long distance calling included?

All local and long distance calling within the contiguous 48 U.S. states and Canada is included.  Inbound toll free usage is not included and is charged on a per minute basis.  International calling plans and rates are available upon request as well.

Will my current phones work with your service?

The short answer is maybe.  If you current phones are VoIP and support the SIP protocol then there is a high likelihood the phones will work just fine.  We support a wide variety of SIP based phones including brands like Polycom, Cisco, Yealink, Grandstream, Snom, Panasonic, and more.

What if I have multiple offices?

Because we provide a cloud based service all your offices will be connected seamlessly to the same phone system.  This will allow you to operate as one office geographically located in different physical locations.

Will my fax machine work with your service?

While we don't support fax machines, we do provide next generation E-Fax service.  E-Fax allows your users to send and receive faxes via their email and eliminates the need to use the fax machine, with E-Fax wherever you send and receive your email you can now send and receive your faxes.

Do you support overhead paging systems?

Yes, we can uniquely interface with your existing overhead paging system to allow user to access the system via their IP phones.  This is accomplished via a paging interface device which we provide, please ensure you mention this requirement to your sales representative.

What kind of term commitment do you require?

We offer month-to-month, 36 month, and 60 month terms depending on the services you require. 

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